Microfinance India : The Social Performance Report 2014

Microfinance India: The Social Performance Report is an annual publication that collates and presents comprehensive research-based study and documentation of social performance data and initiatives on social performance of microfinance players in the country. Based on case studies and analysis of available information on practices and social performance indicators that the sector is attempting to integrate into its operations, the report features the current landscape of microfinance in India with regard to social performance and responsible finance. The fourth edition of the report captures the essence of policy, strategy, and practice elements of social performance in the sector. It examines the different approaches of various stakeholders to the issue of improving customer protection and customer welfare. The report highlights the role of lenders and investors and the need for their participation for institutionalizing responsible finance practices. It takes stock on governance practices in microfinance institutions (MFIs) and provides insights into what MFIs measure, review, and use for redesign of their business models in relation to responsible finance. This year's report also reflects on responsible finance issues in financial inclusion through banking Business Correspondent model.